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Returns

Returns

ATTENTION: No returns/exchanges for any Generac parts.

All normal stock items may be returned for full credit or exchange within 30 days of delivery if returned to us in as-new condition. For a full refund to apply the item itself, all packaging, manuals and original accessories must not be marked or damaged in any way.

You must contact us for a Return Authorization Number within the 30 days.

Any refund will NOT include the original shipping charges, and you are responsible for return shipping charges.

Defective Returns

Items which are found to be defective within 30 days of the shipment date may be returned to us in exchange for a new item.

The replacement item can be sent to you at no charge when we receive the defective item, or, if you prefer, we can send you a replacement immediately (subject to availability) -- this option would require us to charge your credit card and then issue a refund upon receipt of the defective item.

All returns to you are shipped FedEx Ground or FedEx Smartpost at no charge to you. If you wish to upgrade the shipping method you may pay the difference between our standard method and the method of your choice.

Return Procedures

The customer must contact us for a Return Authorization Number before returning any items to us.* 

The Return Authorization Number must appear clearly on a copy of your Receipt enclosed with the return.

*Unauthorized returns will be subject to a 20% restock fee.

All original packaging and its COMPLETE contents must be returned in as-new, unmarked and undamaged condition, or a 15% restocking fee will be charged. We reserve the right to refuse a return on any product that does not meet these requirements.

Please use a return shipping method that issues tracking or identification numbers, so that you can be assured that the item has been received by our Returns Department.

Once we receive your return, we will issue a refund within 7 days, by Mail, PayPal or original Credit Card. Shipping Fees are not refundable, unless an order has been incorrectly shipped by us.

Return Address

Galesburg Electric/Industrial Supply, Inc.
Return Authorization Number goes here
739 South Henderson Street
Galesburg, IL 61401

If you need any help please don't hesitate to call us at:
Toll Free 1-877-552-8036
International 1-309-343-4138

 

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Copyright 2017 Galesburg Electric/Industrial Supply, Inc.. All Rights Reserved.
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739 South Henderson Street, Galesburg, IL 61401
Toll Free 1-877-552-8036 International 1-309-343-4138
Business hours: Monday - Friday 8am to 5pm, Saturday 8am to 12pm