GalesburgElectric.com

Our aim is to provide the highest quality shopping service available on the Internet, and we will treat customers and competitors alike with respect and honesty at all times. Whether your priority is competitive prices, exceptional customer service, a wide range of products in stock, or fast and reasonably priced shipping, we will do our best to provide it all.

If you have any comments about our customer service or can suggest ways we can improve it, please click here to contact us

PAYMENT METHODS

You can place an order online using our secure server.
Sales tax of 8.5% will be added to all orders from Illinois.

We accept VISA, MasterCard, Discover, American Express, Diners Club and PayPal. VISA and MasterCard payment in other currencies can also be accepted if you prefer; please contact us with any enquiries about ordering, shipping and payment.

PAYMENT BY CREDIT CARD

Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you) when you order. Incorrect information may cause a delay in processing your order. We may use this billing address information to verify the credit card information you provide and to receive a transaction authorization approval. Additional verification may be required for credit card orders charged to international credit cards or shipped to an address other than your billing address. Credit card orders are billed to the credit card only when the order is ready for shipment. All orders are manually reviewed and we reserve the right to refuse suspicious credit card transactions or those for which we experience difficulty obtaining bank authorization.

RETURN POLICY

CUSTOMER SATISFACTION
All normal stock items may be returned for full credit or exchange within 10 days of receipt if returned to us in as-new condition. For a full refund to apply the item itself, all packaging, manuals and original accessories must not be marked or damaged in any way. All non-stock or special order items may incur a restock fee, these fees are dependent on the manufacturer's return policy. You MUST contact us for a Return Authorization Number within the 10 days. Any refund will NOT include shipping charges, and you are responsible for return shipping charges.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
GalesburgElectric.com hereby disclaims any and all responsibility or liability which may be asserted or claimed from or claimed to have arisen from any and all misuse or mishandling of any product that we offer for sale through this website or elsewhere, or from any product that becomes broken after being handled by the customer.

DEFECTIVE RETURNS
Items which are found to be defective within 10 days of the shipment date may be returned to us in exchange for a new item.

The replacement item can be sent to you at no charge when we receive the defective item, or, if you prefer, we can send you a replacement immediately (subject to availability) -- this option would require us to charge your credit card and then issue a refund upon receipt of the defective item.

You are responsible for all return shipping costs. All returns to you are shipped by UPS Ground at no charge to you. If you wish to upgrade the shipping method you may pay the difference between our standard method and the method of your choice.

RETURN PROCEDURES
The customer must contact us for a Return Authorization Number before returning any items to us. Return authorizations are valid for 10 business days, and the RMA number must appear clearly on a copy of your Receipt enclosed with the return.

All original packaging and its COMPLETE contents must be returned in as-new, unmarked and undamaged condition, or a 15% restocking fee will be charged. We reserve the right to refuse a return on any product that does not meet these requirements.

Please use a return shipping method that issues tracking or identification numbers, so that you can be assured that the item has been received by our Returns Department.

Once we receive your return, we will issue a refund within 7 days, by mail or original credit card. Shipping and Handling Fees are not refundable, unless an order has been incorrectly shipped by us.